Current Positions

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MEDICAL HEALTH THERAPIST/CLINICIAN

Title

Mental Health Therapist/Clinician

Department

Clinical

Direct Report

Clinical/Program Director or Site Program Manager

Supervisees

None

Adopted/Revised Date

December 2016

Salary Range

$40,000 - $45,000 per annum dependent on Clinical Experience

Position Purpose/Summary
The primary responsibility of the mental health therapist/clinician’s position is to perform diagnostics interviews, and evaluate patients referred for mental problems such as situational disorder, neuroses, major mental illness, and psychoses. This post-holder will also provide diagnosis and recommendation for inpatient or outpatient treatment. This position requires a great deal of organizational, documentation and relational skills to ensure a good working relationship with clients and accurately documents treatment encounters and treatments.
Key Accountabilities

  • Ensure the delivery of client centered services to all clients.
  • Deliver excellent client service to CHS’s stakeholders.
  • Ensure continuous improvement of the CHS’s behavioral health treatment processes and operations.

Duties & Responsibilities

  • Conduct Psycho-socio assessment and made necessary recommendation for the next step of treatment.
  • Sets objectives and goals for treatment and develops treatment plans, implements and monitors treatment plan. Provides individual or group treatment, such as psychotherapy, supportive therapy or crisis intervention on a long term or short-term basis.
  • Consult with family, community and external health agencies to obtain information and to coordinate therapy, and to help patients utilize resources of agencies.
  • Maintains patient’s chart and records, including evaluation, progress notes, individual treatment plan, medication logs, order sheets, and discharge summaries.
  • Makes arrangement for inpatient care for patients as needed to facilitate admission to hospital, state or other private institution.
  • Foster a staff culture that supports the CHS values and codes of conduct.
  • Provide assistance and information to CHS management as requested.
  • Minimum weekly deliverables of 27 clinical contacts.
  • Minimum of 3 written case studies per annum.
  • Compliance and attendance of scheduled clinical supervision meetings.
  • Compliance with all administrative and clinical policies and procedures including HIPPA.
  • Participation in at least 2 (two) peer review process as directed by the Program Director/Manager.
  • Participation in at least 3 (three) case conference per year as directed by the program Director/Manager.
  • Participation in all scheduled staff meetings and quarterly brief with the CEO.
  • Other duties as assigned.

Other responsibilities
There are a number of standard duties and responsibilities that all employees, irrespective of their role and level of seniority with the CHS, are expected to be familiar with and adhere to:

  • Comply at all times with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues.
  • Promote and comply with CHS policies on diversity and equality both in the delivery of services and treatment of others.
  • Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in according with the provision of the HIPPA regulations and all related rules and regulations.
  • Comply with the CHS protocols on the appropriate use of telephone, email and internet facilities.
  • Comply with the principles of risk management in relation to individual and corporate responsibilities.
  • Comply with NMC policies on diversity and equality both in the delivery of services and treatment of others.

This Job description is not exhaustive and as such the post holder is expected to be flexible. Any changed will only be made following a discussion with the post holder.

Job Requirement
Education: Minimum of a master’s degree in social work, psychology and mental health counseling or a related field from an accredited college or university.
Special Requirement: In addition to a master’s degree, candidates must have a valid license as a Licensed Graduate social worker or professional counselor [LGPC or LGSW] or a Licensed Clinical social worker or professional counselor [LCSW-C or LCPC].
Experience: At least one year of professional experience working in mental health counseling, psychotherapy, and related social services in a public or certified private welfare or health agency.

Personal qualities

  • A self-starter who is able to work with minimum supervision.
  • High motivated and flexible.
  • Client centered and organized approach to client care.
  • A good team player a confident person.
  • Demonstrate a high level of integrity, patience, compassion, care and professionalism in dealing with pressured, unpredictable and sensitive situations in relation to client care.

CEO

Israel Ojo

Date:

December 2016

Approval Signature

APPLY
MEDICAL OFFICE ADMINISTRATIVE MANAGER

Title

Medical Office Administrative Manager

Department

Clinic Administration

Direct Report

Operations Manager

Supervisees

Medical Office Assistant.

Adopted/Revised Date

July 2016

Salary Range

Dependent on experience and qualification

Position Purpose/Summary
This position will perform a variety of administrative tasks including managing and supervising front office activities for the agency. They will be in charge of managing our front office assist to help patients, clients, and other visitors. 
The role should be able to use your organizational skills to manage your office space and your time, as you will collaborate with clients and colleagues in a fast-paced environment. You should also have excellent verbal and written communication skills.
Ultimately, you should be able to support our clinicians and therapist and ensure our day-to-day clinic operations run smoothly.
Duties & Responsibilities

  • Resolve complex patient complaints, and answer questions regarding policies and procedures.
  • Ensure services are provided in compliance with professional standards, state and federal regulatory requirements.
  • Supervision of the front office team and provision of team direction.
  • Assist in hiring, training and reviewing performance of staff.
  • Ensure adherence to departmental policies and procedures, including patient privacy.
  • Manages and resolve client grievances.
  • Assess employee performance.
  • Perform Data Entry and Processing.
  • To develop and implement office policies and procedures subject to the approval of the legal operations and compliance manager.
  • Formulate and implement work objectives and processes.
  • Provision of educational materials to patients.
  • Order Medical and office supplies.
  • Provide support to doctors and therapists/ clinicians.
  • Check authorizations for doctor’s clients and facilitates the OMS process as needed.
  • Process Medical record request and filling in accordance with HIPPA provisions.
  • Scheduling of client appointments for therapist & doctors.
  • Making reminder calls to clients for their doctor’s appointment.
  • Review and complete billable codes on doctor’s invoices and onward transmission to the billing department.
  • Arrange office events and distribute employee paychecks
  • Handle incoming and outgoing calls, mails, faxes and other administrative needs.
  • Take part in all training and professional development activities as determined by the HR office from time to time.
  • Perform Data Entry and Processing.
  • Assist HR to train and onboard new staffs/employee on CHS non-clinical processes
  • Serve as the responsible person for all front office operations to the CEO, Deputy CEO, Program Director and/ or Chief Clinical Officer.
  • Provision of educational materials to patients.
  • Provide support to doctors and therapists/ clinicians.
  • Processing and submission of insurance claims.
  • Maintain a conducive working environment.
  • Updating client’s information in the system.
  • Scheduling of client appointments for therapist & doctors.
  • Making reminder calls to clients for their doctor’s appointment.
  • Review and complete billable codes on doctor’s invoices and onward transmission to the billing department.
  • Other duties as assigned.

Job Requirement
Education: Minimum of a bachelor’s degree in a related field from an accredited college or university.
Experience:  At least one year experience working in an administrative capacity as a supervisor.

 

DCEO Approval/Signature

Jelenke Akinyemi

Date:

July 2016

APPLY
MEDICAL OFFIC ADMINSTRATIVE MANAGER

Title

Medical Office Administrative Manager

Department

Clinic Administration

Direct Report

Operations Manager

Supervisees

Medical Office Assistant.

Adopted/Revised Date

July 2016

Salary Range

Dependent on experience and qualification

Position Purpose/Summary
This position will perform a variety of administrative tasks including managing and supervising front office activities for the agency. They will be in charge of managing our front office assist to help patients, clients, and other visitors. 
The role should be able to use your organizational skills to manage your office space and your time, as you will collaborate with clients and colleagues in a fast-paced environment. You should also have excellent verbal and written communication skills.
Ultimately, you should be able to support our clinicians and therapist and ensure our day-to-day clinic operations run smoothly.
Duties & Responsibilities

  • Resolve complex patient complaints, and answer questions regarding policies and procedures.
  • Ensure services are provided in compliance with professional standards, state and federal regulatory requirements.
  • Supervision of the front office team and provision of team direction.
  • Assist in hiring, training and reviewing performance of staff.
  • Ensure adherence to departmental policies and procedures, including patient privacy.
  • Manages and resolve client grievances.
  • Assess employee performance.
  • Perform Data Entry and Processing.
  • To develop and implement office policies and procedures subject to the approval of the legal operations and compliance manager.
  • Formulate and implement work objectives and processes.
  • Provision of educational materials to patients.
  • Order Medical and office supplies.
  • Provide support to doctors and therapists/ clinicians.
  • Check authorizations for doctor’s clients and facilitates the OMS process as needed.
  • Process Medical record request and filling in accordance with HIPPA provisions.
  • Scheduling of client appointments for therapist & doctors.
  • Making reminder calls to clients for their doctor’s appointment.
  • Review and complete billable codes on doctor’s invoices and onward transmission to the billing department.
  • Arrange office events and distribute employee paychecks
  • Handle incoming and outgoing calls, mails, faxes and other administrative needs.
  • Take part in all training and professional development activities as determined by the HR office from time to time.
  • Perform Data Entry and Processing.
  • Assist HR to train and onboard new staffs/employee on CHS non-clinical processes
  • Serve as the responsible person for all front office operations to the CEO, Deputy CEO, Program Director and/ or Chief Clinical Officer.
  • Provision of educational materials to patients.
  • Provide support to doctors and therapists/ clinicians.
  • Processing and submission of insurance claims.
  • Maintain a conducive working environment.
  • Updating client’s information in the system.
  • Scheduling of client appointments for therapist & doctors.
  • Making reminder calls to clients for their doctor’s appointment.
  • Review and complete billable codes on doctor’s invoices and onward transmission to the billing department.
  • Other duties as assigned.

Job Requirement
Education: Minimum of a bachelor’s degree in a related field from an accredited college or university.
Experience:  At least one year experience working in an administrative capacity as a supervisor.

 

DCEO Approval/Signature

Jelenke Akinyemi

Date:

July 2016

APPLY
OUTPATIENT MENTAL HEALTH CLINIC PROGRAM MANAGER

Title

Outpatient Mental Health Clinic Program Manager  

Department

Clinical/Administration

Direct Report

Clinical/Program Director or Site Program Manager

Supervisees

None

Adopted/Revised Date

July 2016

Salary Range

Dependent on experience and qualification

Position Purpose/Summary
The Assistant Program Manager position provides administrative oversight of the clinic. Ultimately, the position should be able to support our clinicians and therapist and ensure our day-to-day clinic operations run smoothly. The position will report directly to the Clinical Program Director.

When carrying a caseload, the other responsibility of the position will be to perform to perform diagnostics interviews, and evaluate patients referred for mental problems such as situational disorder, neuroses, major mental illness, and psychoses.  This post-holder will also provide diagnosis and recommendation for inpatient or outpatient treatment.  This position requires a great deal of organizational, documentation and relational skills to ensure a good working relationship with clients and accurately documents treatment encounters and treatments.
Duties & Responsibilities

  • Conduct Psycho-socio assessment and made necessary recommendation for the next step of treatment.
  • Sets objectives and goals for treatment and develops treatment plans, implements and monitors treatment plan. Provides individual or group treatment, such as psychotherapy, supportive therapy or crisis intervention on a long term or short-term basis.
  • Consult with family, community and external health agencies to obtain information and to coordinate therapy, and to help patients utilize resources of agencies.
  • Maintains patient’s chart and records, including evaluation, progress notes, individual treatment plan, medication logs, order sheets, and discharge summaries.
  • Makes arrangement for inpatient care for patients as needed to facilitate admission to hospital, state or other private institution.
  • Foster a staff culture that supports the CHS values and codes of conduct.
  • Provide assistance and information to CHS management as requested.
  • Minimum weekly deliverables of 27 clinical contacts.
  • Minimum of 3 written case studies per annum
  • Compliance and attendance of scheduled clinical supervision meetings.
  • Compliance with all administrative and clinical policies and procedures including HIPPA.
  • Participation in at least 2 (two) peer review process as directed by the Program Director/Manager.
  • Participation in all scheduled staff meetings and quarterly brief with the CEO.
  • Other duties as assigned.

Rehab Specialist Responsibilities
This Rehab Specialist position is responsible for organizing program services and support to facilitate an individual’s recovery, including the ability to make decision about life and create opportunities for choice in the home, school or work, and community.

  • Oversee the clinical side of the program and the implementation of rehabilitation services.
  • Employ and supervise appropriate staff to conduct rehabilitation services to client participating in the program.
  • Provide Orientation to new staff including coordinating forty (40) hours of training required for new` recruits.
  • Collect monthly staff invoices, review invoices for accuracy, and sign invoices before submitting to the PRP Director or to the Billing Department.
  • Review and sign client’s daily contact notes/monthly progress notes and record in client tracking record.
  • Educate direct service staff (Rehab Case Managers) on how to provide rehabilitation services to correlate to the goals identified in the individual’s IRP.
  • Conduct weekly staff meetings for planning and assessment of staff development.
  • Conduct on-site trainings and coordination of off-site trainings when necessary.
  • Conduct intake/assessments/IRP development and Face to Face screenings with client and enter authorizations/IRPs into Value options.
  • Assign caseloads to staff and conduct on-going assessment of staff performance. Liaise with other OMHC clinical staff for acceptable referrals to the PRP Program.
  • Reinforce company policies; COMAR regulatory requirements, and other regulatory agency requirements.
  • Meet with Program Director weekly to present updates, discuss staff concerns, program concerns, and regulatory concerns. Attend quarterly PRP meetings with CSA and complete required documentation.

 

Program Management Responsibilities

The Assistant program Director position provides administrative oversight of the Hagerstown office. This position will report directly to the Chief Executive Officer/Program Director and also to the executive management team.

The Assistant Program Director shall at a minimum carry out the following duties:

  • General Administrative oversight of the Hagerstown clinic including, at a minimum:

i. Fulfilling the administrative requirements under COMAR 10.21.17
ii. Ensuring the continuity of service if clinical staff at the OMHC sites is unavailable to fulfill their responsibilities to the individuals served.
iii. Ensuring a system of clinical supervision of the multidisciplinary treatment staff and
iv. Having knowledge of all regulatory requirements related to the operation of the program.

  • Ensure the adherence to the regulatory requirements for Consent for services, Client orientation and Advance Directive for Mental Health Services.
  • Ensuring that clinicians meet their contractual terms and billable.
  • Recruits and conducts/participates in pre-employment interviews with candidates for position vacancies as necessary and approved by the Human Resource Department.
  • Provide disciplinary procedures in accordance with Change Health Systems Inc. Policy in liaison with the Human Resources Department.
  • Marketing brand CHS for influx of viable referrals and increase in client base.
  • Collaboration with other Core Service Agency (CSA).
  • Maintenance and improvement on the current program model to promote recovery and resiliency in a culturally sensitive manner.
  • Ensure the efficient record keeping and retrieval.
  • Implementation and improvement of all OMHC policies and Procedures in collaboration with the compliance team.
  • Oversight and adherence to the Discharge Process.
  • Training and development of all clinical and non-administrative staff.
  • Quality Assurance Management.
  • Oversees the credentials, competencies and privileges of all Hagerstown staff.
  • Objective resolution of client’s complaints and grievances. 
  • Building community liaison and relationships for viable referral leads.
  • Representation of the agency in external professional community.
  • Other duties and responsibilities as directed.

Job Requirement
Education: Minimum of a master’s degree in social work, psychology and mental health counseling or a related field from an accredited college or university.
Special Requirement: In addition to a master’s degree, candidates must have a valid license as a Licensed Graduate social worker or professional counselor [LGPC or LGSW] or a Licensed Clinical social worker or professional counselor [LCSW-C or LCPC].
Experience:  At least two years of professional administrative experience in a mental health counseling, psychotherapy, and related social services in a public or certified private welfare or health agency.

DCEO Approval/Signature

Jelenke Akinyemi

Date:

July 2016

Employee’s  Name & Acceptance Signature

 

Date:

 

APPLY